A: The complete package consists of a high definition thermal camera, blackbody (used to increase accuracy and manage ambient air temperature), NVR with built-in AI algorithms, power adaptor, 2 x tripods (if required), Express Base License software. Optional monitor/TV can be purchased if required.

A: Installation and configuration will take approximately one hour. If you are local to InfoSignal, and your location is within reasonable distance to our head office in Edmonton, Alberta, we offer setup with purchase. However, the system is extremely easy to install and InfoSignal provides step by step instructional documentation and videos for support. We also provide remote tech support via video conference or phone and online troubleshooting to help customers set up the equipment without extra charge.

A: The TI-Rex system can work as stand-alone without internet service. However, internet service will be required for the system to conduct online troubleshooting, send out an alarm notification through email, and watch streams from the app.

A: The temperature threshold to trigger the alarm is set up at 38°C which is recommended by the Public Health Agency of Canada and The Centers for Disease Control and Prevention. Once the alarm is set off, the operator could be notified via flash light on the thermal camera, audio sound, pop up image of the person with high body temperature on monitor, and email notification.

A: Long-distance rapid screening at up to 4.50 m (15.0 ft), monitoring 3 people per second.

A: We offer 24/7 support for you and your business. We got your back!

A: The camera’s carry a 1 year manufacturer warranty and the NVR’s, a 3 year manufacturer warranty. Extended warranty can be purchased as well.

A: At the moment, we do not provide financing. However, we do offer leasing and lease-to-own options.

A: TI-Rex is recommended for use in, but not limited to, commercial Buildings, healthcare facilities, airports, transit stations, casinos, retail locations, and public gathering locations.